Water Meters

The City of Mission has been installing water meters on new single-family homes and businesses since 2009. Using Advanced Metering Infrastructure (AMI), this system uses radio frequency to remotely transmit usage information to city software providing up to date water consumption for quarterly billing.

Did you know? As of the Fall of 2022, Mission has 2094 residential water meters and 477 business water meters, with more being installed daily.

Utility Invoicing Inquiries • Phone: 604-820-3718 • Fax: 604-826-1363

Water Meter Location

Water meter boxes and curb stop risers are property of the City of Mission. If your home has a water meter, you will find it near the property line at the same height as the sidewalk. Over time, these boxes can become buried and aren’t always visible at the surface.

If you need assistance locating your water meter, please contact the Public Works Department 604-820-3761.

How to Detect a Leak

The AMI technology helps detect higher than average usage, which may indicate a leak. If a leak is suspected through regular meter readings, utility staff will send a letter to the homeowner. Although it is not the responsibility of the City of Mission to notify residents of possible leaks, we make great effort to inform you and provide you with information to help determine the cause or origin of the leak. Homeowners may also notice higher water consumption on their bill. If you believe you have a water leak, contact Public Works at 604-820-3761 as soon as possible. City staff can review usage history and advise you of a possible leak, although it is the homeowner’s responsibility to contact a plumber to make the appropriate repairs.

Watch this short video of our Public Works Technician demonstrating how easy it is to check your water meter:

Prior to these steps, please ensure there is NO WATER being used on your property. All taps and running water must be turned off.

• Locate water meter box, typically located in the front yard near the property line.
• Carefully lift the water meter box lid, taking care not to disconnect the radio wire.
• Looking into the meter box, locate the meter read display.
• Watch for movement of the sweep hand or indicator dial on your water meter for at least one minute.
• If the meter shows active water usage, you could have a leak in your plumbing system.
• To help isolate the leak location, turn off the main water valve to the house or building and recheck the meter to see if the leak is outside in the line between the meter and the house.

Common places leaks occur:

• The most common leaks are toilets and cannot always be heard. Check your toilets for leaks by putting food coloring in the top tank to see if it comes through to the bowl without flushing. If it does, you are losing water and will need to repair the toilet.
• Check inside and outside faucets that may drip or have leaks around the handles.
• Look for soggy spots, greener areas of your lawn or near trees where it could be possible tree roots have damaged your water line.