Municipal Utilities

Utility Invoicing Inquiries • Phone: 604-820-3718 • Fax: 604-826-1363

Water is a Precious Commodity

We owe it to ourselves to use this resource wisely and to minimize waste. Due to high peak demands in the summer, water restrictions are implemented each year. Watering restrictions will ensure that Mission residents continue to have a high quality water supply capable of supporting a growing population.

The City of Mission provides for the water distribution, sanitary sewer conveyance, and curbside collection of refuse and recycles and compost to its residents within the water, sewer and refuse collection areas.

For those residents who are serviced by these municipal utilities, there is currently a flat rate charge, for each utility, included on the annual property tax notice. For residents outside the refuse collection area, there is a rural recycling fee included on the property tax notice.

Metered

Starting January 2022, residential water meter bills will be mailed out quarterly

Residential Customers

All single-family homes built after November of 2009 were installed with a water meter, and these homes are charged water and sewer fees based on their water consumption. The City has moved to quarterly meter reading and billing effective January 2022 (see schedule below). Any unpaid meter invoices as of December 31st will have that amount moved onto their property taxes as arrears. The last annual residential metered utility bill (for water and sewer) was read the end of September, and should start arriving in your mail boxes the week of October 18th, with November 15th as the due date.

Quarterly billing will enable quicker leak detection, allow customers to tract their water usage and see seasonal changes.

Business Customers

Mission businesses are also on a metered system, with metered utility invoices (for water and sewer) billed quarterly. View the flat and metered rates.

Schedule of Quarterly Water Meter Billing Dates
*Meter Read Date*	*Approximate Billing Date*	*Due Date*
December 31	January 10	February 15
March 30	April 10	May 15
June 30	July 10	August 15
September 30	October 10	November 15

To request a water meter read outside the quarterly schedule , please complete the Special Water Meter Read Form.

Payment Options

Metered invoices can be paid:

Via your financial institution’s on-line banking site. Add “District of Mission – Utilities” as a “payee” (see examples below).
Your meter account number is your Payee account number

Only Utility Payments can be paid using the “Utilities” Payee option
and
Only Tax Payments can be paid using “Taxes” Payee option

Via Canada Post, cheques only (please mail at least 10 days prior to due date)
Municipal Hall drop boxes, located at the north and south entrances, cheques only please
In person at the Municipal Hall, lower floor cashiers (accept cash, cheque, or debit)

	Financial Institution	“Payee” Name
	Coast Capital Savings	Mission City Utilities
	RBC	City of Mission – Metered Utl.
	Scotiabank	Mission (City) Metered Utility
	TD Bank	Mission (City of) Metered Utilities
	Westminster Savings Credit Union	Mission, District of Utilities
	PC Financial	Mission (District of) Utility
	Simplii Financial	Mission (District of) Utility
	Prospera Credit Union	District of Mission Utilities
	Aldergrove Credit Union	Mission – District of – Utilities
	CIBC	Mission (City of) Utility

*Mission became a City in 2021. Not all Financial Institutions have updated their labels. Please look for “Mission” and “Utility” in the name/label.

Review Request

If your water meter bill is unusually high and you have ruled out all high consumption possibilities, you may request a review . Applicable fees may apply.

To request the review, please complete the Request for Utility Review.

Drainage

During the 2016 budget discussions, Council approved the establishment of the Drainage System as a user-funded utility, similar to the water, sewer and waste management utility systems. Historically, drainage related costs have been funded as part of general taxation revenue. To implement this change in 2016, municipal property taxes will be reduced and replaced with a drainage charge.