Utility Invoicing Inquiries • Phone: 604-820-3718 • Fax: 604-826-1363
Water is a Precious Commodity
We owe it to ourselves to use this resource wisely and to minimize waste. Due to high peak demands in the summer, water restrictions are implemented each year. Watering restrictions will ensure that Mission residents continue to have a high quality water supply capable of supporting a growing population.
The District of Mission provides for the water distribution, sanitary sewer conveyance, and curbside collection of refuse and recycles and compost to its residents within the water, sewer and refuse collection areas.
For those residents who are serviced by these municipal utilities, there is currently a flat rate charge, for each utility, included on the annual property tax notice. For residents outside the refuse collection area, there is a rural recycling fee included on the property tax notice.
All single-family homes built after November of 2009 were installed with a water meter, and these homes are charged water and sewer fees based on their water consumption. (Sewer charges are calculated based on 80.63% of the water consumption). Residential meters are read annually near the end of September and invoiced in November. Any unpaid meter invoices as of December 31st will have that amount moved onto their property taxes as arrears.
Mission businesses are also on a metered system, with metered utility invoices (for water and sewer) billed quarterly. View the flat and metered rates.
Metered invoices can be paid:
- Via your financial institution’s on-line banking site. Add “District of Mission – Utilities” as a “payee”. Your meter account number is your Payee account number
Only Utility Payments can be paid using the “Utilities” Payee option
Only Tax Payments can be paid using “Taxes” Payee option
- Via Canada Post, cheques only (please mail at least 10 days prior to due date)
- Municipal Hall drop boxes, located at the north and south entrances, cheques only please
- In person at the Municipal Hall, lower floor cashiers (accept cash, cheque, or debit)
Residential Water Meter Pilot Program
Starting in 2015, the District installed approximately 500 water meters in older homes as a pilot study to find a benchmark for water use and to compare that use to new homes.
Through the Study, it was found that older homes use an average of one cubic meter, or 1,000 litres of water perday, while new homes use an average of 0.9 cubic meters or 900 litres of water per day (a 10.5% difference).
It was also found that 84% of the homes on the pilot program would pay slightly less than the annual water and sewer flat rate charges, 8% would pay slightly more, and 8% would pay significantly more as high-volume users.
Letters have been sent out to all Pilot Program homes advising that starting in January 2019 the District is switching all metered homes to consumption-based billing. this means that you will be billed for water and sewer separately from your property tax notice and you will only pay for the amount of water used.
For residents on the Pilot Program who would like to switch from Flat Rate charges to Water Meter Invoicing starting in 2018, an Application Form is available and MUST be submitted to firstname.lastname@example.org prior to April 1, 2018 to ensure that the flat rate charges are removed from their 2018 property tax notice.
Contact information for questions relating to:
- Water meters or conservation: email@example.com OR 604-820-3761
- Utility invoicing inquiries: firstname.lastname@example.org OR 604-820-3718
Addition information is available on:
Utility Invoice Review Request
If you your utility bill is unusually high and you have ruled out all high consumption possibilities, you may request a review of your invoice. Applicable fees may apply.
To request the review, please complete the Utility Invoice Review Request Form.
During the 2016 budget discussions, Council approved the establishment of the Drainage System as a user-funded utility, similar to the water, sewer and waste management utility systems. Historically, drainage related costs have been funded as part of general taxation revenue. To implement this change in 2016, municipal property taxes will be reduced and replaced with a drainage charge.