Social Media Terms of Use

We're active on social media during regular business hours (Monday to Friday, 8:00 a.m. to 4:30 p.m.) 

Outside those hours we'll generally only be dealing with time-sensitive matters or emergency issues. The City will endeavour to respond to concerns and questions shared on social media, however accuracy and timeliness may not be guaranteed. Users of social media are encouraged to submit concerns through traditional channels (i.e. letters, emails, phone calls) if they expect a formal response from the City of Mission. 

The City of Mission reserves the right to remove the following from its social media channels. This may be done without cause or notice, but will usually be limited to the following: 

  1. Slanderous or defamatory remarks, 
  2. Obscene language or sexual content 
  3. Content that promotes or perpetuates discrimination on the basis of race, colour, age, religion, gender, marital status, origin, physical or mental disability or sexual orientation or any other characteristic prohibited by the Canadian Human Rights Act or the British Columbia Human Rights Code 
  4. Promotion of political candidates 
  5. Promotion of illegal activity 
  6. Information that may compromise the safety or security of the public 

If repeated posts of the above nature are made by any individual, we retain the right to ban that person from further activity on our page. 

The City of Mission is not responsible for the authenticity or suitability of content posted to its social media by other users. Images and comments posted by third parties do not necessarily represent the views of the City of Mission. The City of Mission will adhere to all applicable legislation regarding privacy and freedom of information. 

Users should be aware that personal and other information contained in electronic correspondence which are directed to the City of Mission are subject to the Freedom of Information & Protection of Privacy Act and may be deemed releasable under this legislation. Anonymity or confidentiality of the sender and any information contained within the communication cannot be presumed. 

The City of Mission will not be responsible for any losses or damages suffered as a result of using third party social media sites. Users of social media participate at their own risk, and accept that they have no right of action against the City of Mission related to such use. A link between the City of Mission’s social media sites does not imply an endorsement or sponsorship by the City of Mission. 

Social media sites do not conform with the Provincial Freedom of Information and Protection of Privacy Act, and as the City can not guarantee the protection of personal information shared across social media these channels are not to be used for official communications with the City of Mission where any personal information is shared.