In the Building Foundations Strategic Plan, Council identified resourcing as their first focus area. The City of Mission will provide a workplace culture where employees are valued and equipped with the necessary tools and resources to complete their duties and where the organization achieves an employee Net Promoter Score (eNPS) of +18 or greater. Based on the initial survey completed at the end of 2022 that saw an overall net satisfaction rate of +15 we will strive to increase our score by +3.
Baseline employee Net Promoter Score, 2022: +15
2024 Progress Update
Based on a staff survey that was completed earlier in 2024, the employee Net Promoter Score reached +25. This exceeds Council's goal as noted in the Building Foundations Strategy.
2024 Metric: +25 eNPS
About the Goal
Organizational Resourcing
As substantial growth in Mission is expected to continue, the City requires resources to deliver levels of service to meet the needs of the people of Mission. Continuous improvement is a core cultural foundation in which the City functions as an efficient organization and depends on a high achieving workforce that is skilled, motivated, and inspired to deliver excellent service to its customers. The City engages its employees via an annual employee satisfaction survey to measure the effectiveness of resources, both human and technological, to generate an employee Net Promotor Score (eNPS). This score is a key indicator to the City achieving its goal.
How We Will Do This
- Implement priority actions items from the City’s Whole Health Organization Action Plan
- Implement the City’s Business Application Software project focussing on Finance, Human Resources, Development Services and Engineering and Asset Management Software solutions.
- Continue expansion of the City’s Continuous Improvement Program with focus on:
- Industrial, Commercial, Building permit processes;
- Development Planning processes;
- Asset Management program; and
- Implementing recommendations within the Human Resources Strategy.
- Keep up-to-date on staffing level needs based on levels of service priorities and needs.
- Maintain a flexible, and supportive work environment