Mission, BC – The City of Mission has hired an experienced local government strategy firm to complete a review of the organization. This strategic initiative aims to better align the City’s structure to ensure the efficient service delivery expected by Mission's vibrant and growing community.
The analysis is critically timed as the City acknowledges the high demands on service delivery and seeks to make the organization more effective and resilient now and into the future.
“Rapid growth places new demands on our staffing and systems. This review will help us ensure we’re operating as efficiently as possible, and that we’re ready to meet the needs of a community changing in real time,” said Mayor Paul Horn. "This review will consider our structure, systems, and succession. It’s about making sure we deliver the best possible value within our means because Council is committed to a customer-first culture in a sustainable way."
The review will be conducted by the Innova Strategy Group, who bring a wealth of experience from over 70 similar projects with local government organizations of various sizes.
Throughout the fall, Innova Strategy Group will interview staff members, Council members, and several external partners to collect valuable insights and feedback. They will also review the latest Citizen Satisfaction Surveys, which provide comprehensive resident feedback on the quality of services they receive for their tax dollars.
Findings from the review are expected to be presented to Council in late October or early November. The outcome of this efficiency review will help guide us as we continue to improve and streamline our internal processes going forward.
The report will also be used as a key decision-making tool as Council moves into the Budget 2026 deliberations to ensure Mission taxpayers are getting the best value for their tax dollars.